Cancellation & Refund Policy – Dhanarchana Tours & Travels
At Dhanarchana Tours & Travels, we aim to provide transparent and fair refund practices for our cab services and rental cars with professional drivers. This Refund Policy outlines the conditions under which refunds may be applicable.
By booking or using our services, you agree to the terms stated in this Refund Policy.
1. General Refund Policy
- Refunds are applicable only in specific situations as outlined below
- All services provided are chauffeur-driven only
- Refund eligibility depends on the type of booking, cancellation timing, and service status
- Once a trip has started, no refund shall be applicable
2. Customer-Initiated Cancellations & Refunds
2.1 Cancellation Before Trip Start
- If a booking is cancelled well in advance, refund eligibility will be assessed on a case-to-case basis
- Advance payments may be refunded after deducting applicable administrative or cancellation charges
2.2 Same-Day or Last-Minute Cancellations
- Cancellations made on the same day or close to pickup time may not be eligible for a refund
- Driver allocation, vehicle preparation, and operational costs are incurred in such cases
3. Company-Initiated Cancellations & Refunds
Dhanarchana Tours & Travels may cancel a booking due to unavoidable circumstances such as:
- Vehicle breakdown
- Driver unavailability due to emergency
- Natural calamities or safety concerns
In such cases:
- Customers will be informed at the earliest
- A refund may be issued, or an alternative vehicle/service may be offered, subject to availability
4. No-Show Policy
A “No-Show” is considered when:
- The customer is unavailable at the pickup location
- The customer fails to respond to calls or messages
- The customer delays excessively beyond the agreed pickup time
In such cases:
- The booking may be cancelled automatically
- No refund shall be applicable
5. Partial Refunds
Partial refunds, if any, may be considered in limited situations such as:
- Trip cancellation before commencement due to unavoidable reasons
- Service disruption before the start of the journey
Partial refunds are evaluated solely at the discretion of Dhanarchana Tours & Travels.
6. Refund Processing
- Approved refunds will be processed through the original mode of payment
- Refund processing time may vary depending on the payment method used
- The company is not responsible for delays caused by banks or payment gateways
7. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Trip already started or completed
- Traffic delays, weather conditions, or road closures
- Customer dissatisfaction due to factors beyond company control
- Change of plans after vehicle dispatch
8. Dispute Resolution
Any refund-related disputes should be communicated directly to our support team. We aim to resolve issues amicably and fairly based on available facts and records.
Final Note
These policies apply to all services provided by Dhanarchana Tours & Travels and may be updated periodically without prior notice. Customers are advised to review this policy regularly.
For refund-related queries or clarifications, please contact us:
📞 Phone: 7498981060 / 8600202166
📧 Email: dhanarchanatravels@gmail.com
