Privacy Policy – Dhanarchana Tours & Travels
Dhanarchana Tours & Travels (“Company”, “we”, “our”, “us”) is committed to safeguarding the privacy and personal information of all customers, visitors, and users of our services. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with our website, contact us, or book cab and rental car services with professional drivers.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information in the course of providing our services.
1.1 Personal Information
Personal information may include, but is not limited to:
- Full name
- Mobile number
- Email address
- Pickup and drop locations
- Travel date, time, and journey details
- Vehicle preference
- Any additional details shared during booking, enquiry, or communication
1.2 Non-Personal Information
We may automatically collect limited non-personal information such as:
- Browser type
- Device information
- IP address (for security and analytics purposes)
- Website usage data
This information is collected only to improve website performance and user experience.
2. How We Collect Information
We collect information through:
- Website contact forms
- Booking forms
- Phone calls
- Emails and WhatsApp messages
- Direct communication with customers
We do not collect personal information without the user’s knowledge or consent.
3. Use of Collected Information
The information collected is used strictly for legitimate business purposes, including:
- Processing cab and rental car bookings
- Confirming bookings and sharing trip details
- Assigning drivers and coordinating travel
- Communicating updates related to services
- Providing customer support and assistance
- Improving service quality and customer experience
- Maintaining internal records
We do not use customer data for unsolicited marketing or spam.
4. Payment Information
Dhanarchana Tours & Travels does not collect or store sensitive financial information such as credit card numbers, debit card details, CVV numbers, or banking passwords through the website.
If digital payments are accepted, they are processed through secure third-party payment gateways, and we do not retain payment credentials.
5. Sharing of Information
We respect customer privacy and do not sell, trade, or rent personal information to third parties.
Information may be shared only in the following cases:
- With assigned drivers strictly for service fulfillment
- When required by law, legal process, or government authorities
- To protect the rights, safety, or property of the company or customers
All shared information is limited to what is necessary to complete the service.
6. Data Storage & Security
We take reasonable administrative and technical measures to protect customer information against:
- Unauthorized access
- Loss or misuse
- Disclosure or alteration
Customer data is stored securely and accessed only by authorized personnel for service-related purposes.
7. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to:
- Improve website functionality
- Analyze website traffic
- Enhance user experience
Users may disable cookies through browser settings; however, certain website features may not function properly.
8. Third-Party Links
Our website may contain links to third-party websites such as Google Maps or external service tools. We are not responsible for the privacy practices or content of such third-party websites. Users are advised to review their respective privacy policies.
9. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If such information is discovered, it will be deleted promptly.
10. User Rights & Choices
Customers have the right to:
- Request access to their personal information
- Request correction of inaccurate information
- Request deletion of personal data, subject to legal and operational requirements
Requests can be made by contacting us using the details provided below.
11. Policy Updates & Changes
Dhanarchana Tours & Travels reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.
Customers are encouraged to review this page periodically to stay informed.
12. Legal Compliance
This Privacy Policy is intended to comply with applicable laws and regulations in India, including the Information Technology Act, 2000, and related rules.
Final Note
These policies apply to all services provided by Dhanarchana Tours & Travels and may be updated periodically without prior notice. Customers are advised to review this policy regularly.
For any questions, clarifications, or concerns regarding this Privacy Policy, please contact us:
📞 Phone: 7498981060 / 8600202166
📧 Email: dhanarchanatravels@gmail.com
